If your order hasn't been shipped yet, you may be able to cancel it. Contact our customer support as soon as possible with your order details, and we will assist you accordingly. Once the order is shipped, cancellation may not be possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving your returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Processing returns may take up to 5 business days from the day we receive your request. We will email you to confirm once your return has been processed.
We have a 30-day return policy. If you receive your order and you are not happy with it or received a defective/damaged item, please contact our customer support immediately. Please include your order number, a description of the issue and any photographs of the problem you can provide. A representative from our team will get back to you as soon as possible to resolve the issue. We will guide you through the return/exchange process and provide a solution.
We process orders 7 days a week. Please allow 24-48 hours for us to package your order and give it over to our shipping partners. The delivery time depends on several factors, such as your location. We strive to process and dispatch orders within 1-3 business days. Once shipped, the estimated delivery time will take 8-20 days but in rare cases it may take 15-30 days.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. The available options will allow be displayed during the checkout process. Your payments are made with the highest AES-100 bit encryption for your security. We never see your personal details and the entire transaction is processed by your bank.
We have an amazing support team ready to help, simply contact us and one of representatives will get back to you.
Tell us about your concerns
Thank you for contacting us! We value your inquiry and strive to provide timely assistance. Our dedicated customer support team typically responds to customer requests within 24-48 hours, excluding weekends and public holidays. However, during peak periods or unforeseen circumstances, it may take slightly longer for us to get back to you. Rest assured, we are committed to addressing your concerns as soon as possible. We appreciate your patience and understanding. If your matter is urgent, please mark it as such, and we will do our best to expedite our response. Thank you for choosing our GLOWVYBZ.